Articulate Ventures

What Goes On in the World of High End Country Clubs? Aidan Murphy, GM of Old Warson Country Club

October 11, 2023 · The Vance Crowe Podcast

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About this episode

Vance interviews Aidan Murphy, outgoing general manager of Old Warson Country Club in St. Louis (retiring after 14 years as GM and 18 years as executive chef before that), tracing his path from a working-class Dublin upbringing during "the Troubles," through dishwashing and hotel kitchens in Ireland, an apprenticeship in Switzerland (where he met his American wife), to becoming one of 62 certified Master Chefs in the U.S., and finally into club management. The conversation is a deep dive into the craft of cooking (recipes as scaffolding versus taste/feel as the real skill, the "employee meal test" for whether a cook has heart, learning to like cilantro and garlic), the sociology of high-end country clubs (dispelling the "stuffy/snobby" stereotype — members are ordinary people with more money who form genuine long-term community, illustrated by widows and widowers returning to the club after losing a spouse), and the management skill of translating a chef's blunt kitchen authority into a GM's softer, service-oriented demeanor. Aidan is candid about the demands of the profession (holidays worked every year, split shifts, "a young man's business"), his own management philosophy (support your department heads, don't micromanage, learn people's names), and his transition to retirement in St. Louis near his kids and grandkids, with his own son now working as a sous chef at the same club. The episode closes with a shared reflection that everyone, at every level, is really in customer service — the difference is scale and stakes.

Key moments

Notable quotes

“If a member comes in and asks for a glass of pee, you start drinking water. That's the way you gotta think about it. If somebody wants something, if we have it and we can do it, we're gonna do it.”
“They're just going through life... it's a higher end. There's just more money there. Very simple.”
“I've been there for 32 years. Their husbands die, their wives die, and they come back to the club to hang out with their friends... it's like a big family.”

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